Privacy & Policy

1 . Introduction

We at Dodid Pte Ltd (“Dodid”) respect the privacy and confidentiality of personal data in our possession or under our control; the personal data of our Clients, Partners, Service Providers, Outsourced Third-Parties and others who have business dealings with us.

We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.

2 . How We Collect Your Personal Data

We collect your personal data in the following ways:

  • When you inquire, sign or renew our services
  • Provide feedback to us on our quality of service or your user experience
  • Communicate with us via emails or written correspondences
  • Visit our data center, office or premises owned by us
  • Respond to our events or campaigns
  • Visit our websites and leave behind your contact information
  • Submit your CV and job application form to us in response to our recruitment advertisements in newspapers and websites, or at roadshows or job fairs
  • Submit your CV to recruitment firms or job portals, which are in turn forwarded to or retrieved by us

3 . Types of Personal Data We Collect About You

The types of personal data we collect about you may include:

  • Your personal contact information (Name, Address, Phone No., Email address)
  • Your personal particulars (NRIC/FIN/Work Permit Nos, Birth certificate, Passport Nos) only when required under the law or necessary to accurately establish or verify your identity to a high degree of fidelity
  • Job applicant’s personal details (Name, Nationality, Marital Status, Religion, Languages spoken or written)
  • Job applicant’s professional and work experience (Job title, Occupation, Employment history, Work experience, Curriculum Vitae)
  • Job applicant’s educational and professional qualifications (Highest education level, Qualifications, Schools Attended, Academic transcripts, Membership of professional bodies)
  • Job applicant’s family details (Name, Age, Occupation and Relationship with family members)

Should you require more details on types of personal data we collect about you, you may visit our website: www.dodid.com.sg or contact our DPO at dpo@dodid.com.sg

4 . How We Ensure the Accuracy of Your Personal Data

We will take reasonable precautions and verification checks to ensure that the personal data we have collected from you is reasonably accurate, complete and up-to-date. From time to time, we may do a verification exercise with you to update us on any changes to your personal data.

5 . How We Use Your Personal Data

We use the personal data we have collected about you for one or more of the following purposes:

  • Customer care and account management
  • Communicate with enquirers and analyse website visitors
  • Notify you about our services, special events and programs
  • Respond to enquiries, update requests and feedback on user experience
  • Process payment or refund related to the services you sign up with us
  • Monitor the movement of visitors to our physical premises for safety and/or security purposes
  • Process job applications, recruitment and selection
  • Process & administer employment records, payroll, claims and reimbursements
  • Carry out our obligations arising from any contracts entered into between you and us
  • Comply with legal obligations and regulatory requirements

6 . Who We Disclose Your Personal Data To

We disclose some of the personal data we have collected about you to the following parties or organisations outside Dodid:

  • Regulatory Authorities (e.g. Monetary Authority of Singapore (MAS), Tax Authority (IRAS), Police Force etc.)
  • External advisors e.g. auditors, lawyers, consultants
  • Insurance Companies
  • IT/Technical Support, IT Service Providers
  • Webhosting Companies, Cloud Service Providers
  • Banks, Payment card processing companies
  • Recruitment Agencies / Head hunters
  • Commercial Service and Training Providers
  • Other government agencies (e.g. Ministry of Manpower, Ministry of Health, etc)

7 . How We Manage the Collection, Use and Disclosure of Your Personal Data

a. Obtaining Consent

To the fullest extent required by the PDPA, before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We next obtain written confirmation from you on your expressed consent. As far as possible, we will not collect more personal data than necessary for the stated purpose.

Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you enter into an agreement with us on data center related services.

b. Third-Party Consent

If you have a one-on-one meeting with us or do a transaction with us on behalf of another individual, you must first obtain consent from that individual in order for us to collect, use or disclose his/her personal data.

c. Withdrawal of Consent

If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information we may not be able to inform you of future services offered by us or our partners.

Your request for withdrawal of consent can take the form of an email or letter to us, or through the “UNSUB” feature in an online service.

8 . How You Can Access and Make Correction to Your Personal Data

You may write in to us, based on reasonable grounds, to find out how we have been using or disclosing your personal data. We are obligated under the PDPA to allow you access to your personal data of the past one year, and to make any correction if there is any error or omission. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document.

We will endeavor to fulfill your request within 30 days, with an estimate of the fee for processing the request (if applicable). If we are not able to do so within 30 days, we will notify you of the additional time required.

9 . How We Protect Your Personal Data

We will take the necessary security arrangements to protect your personal data that is in our possession to prevent unauthorised access, use, disclosure, or similar risks. We will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis.

External Data Intermediaries who process and maintain your personal data on our behalf will be bound by contractual information security arrangements we have with them.

10 . How We Retain Your Personal Data

We will not retain any of your personal data under our charge when it is no longer necessary for any business or legal purposes. Based on our Document Retention Policy, we will ensure that your personal data that are no longer needed by us will be destroyed or disposed of in a secure manner.

11 . How We Transfer Your Personal Data

If there is a need for us to transfer your personal data to another country, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.

12 . How We Handle Queries and Complaints

If you have any query or feedback regarding this Policy, or any complaint you have relating to how we manage your personal data, you may contact our Data Protection Officer at:

dpo@dodid.com.sg

Any query or complaint should include, at least, the following details:

  • Your full name and contact information
  • Brief description of your query or complaint

We treat such queries and complaints seriously and will deal with them confidentially and within reasonable time.